DPD in Deutschland

The DPD App

With an app which is unique for the industry, parcel service provider DPD has added a digital layer with gamification character to its parcel shipping service. The DPD app provides consignees with an optimised flow of information, thanks to its one-hour delivery window forecast and a map-based live online tracking. A range of options are available for redirecting parcels, for example to a parcel shop, the consignee’s place of work and many more. A digital service-rating function provides a new feedback channel, and consignees who are especially satisfied with their delivery can give the driver a digital tip on PayPal.

Jury Statement

The DPD app takes the service experience in the logistics sector to an entirely new level. For users, the app allows real-time tracking of shipments as well flexible management of preferences. If required, deliveries can even be redirected shortly before arrival. Rating and tipping functions enable immediate feedback and maximise interaction between the providers and users of the services. With the DPD app, services are transparent, controllable and dedicatedly tailored to the needs of users.