Ole Heydekamp

Lead Customer Experience Management, Deutsche Telekom AG

Expert on Customer Experience, Innovation and Service Design in the Telecommunication Area
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Ole leads the Customer Experience Management team within the Technology and Innovation Board department at Deutsche Telekom. He started his career as a user experience designer and has since expanded his knowledge to include agile product development and new technologies such as AI and voice interfaces.

Ole and his team view customer experience from a holistic perspective. They focus on the context of each interaction within an end-to-end customer journey. Ole firmly believes that new ways of working are needed – and that there is a direct link between the employee experience and the customer experience.