Xinxin Li; Yitong Shang; Yuanyuan Lin; Zhiyang Cheng
Glasgow School of Art
Three questions to the project team
What was the particular challenge of the project from a UX point of view?
From a UX perspective, the specific challenge of the DailyEase project was to create a seamless and user-friendly experience between the two components of the system: the Daily Record device and the app. This involved ensuring that users could easily and effectively record different aspects of their chronic pain – intensity, location, type, triggers, relief measures, and duration – across both the hardware (device) and software (app), without any complexity or confusion in the interaction between the two. Our team conducted multiple rounds of usability testing to enhance usability and address user pain points effectively.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
One of the aha!-moments was when a pain specialist GP highlighted how DailyEase could enhance patient-clinician communication. Our prior research revealed that miscommunication often leads to misdiagnoses, underscoring the need for a standard language system between patients and clinicians. Gaining access to speak with clinicians was tough. As researchers, we immersed ourselves in medical workshops and delved into medical reports to grasp the essential aspects of chronic pain diagnosis. This groundwork paid off when the pain specialist affirmed DailyEase's value in facilitating effective communication.
Where do you see yourself and the project in the next five years?
Our design team has conducted five usability tests for DailyEase, continually refining both the app and tablet for optimal usability and flexibility. The latest version of the app features a future-proof design, enhanced by motion graphics and micro-interactions to improve user experience. Concurrently, we're pitching the project to various fundraisers, aiming to evolve DailyEase into a market-ready product that benefits chronic pain sufferers. While stakeholders have gained valuable insights into chronic pain through this project, we are committed to further developing DailyEase to serve its users better.