Dell Peripheral Manager

Three questions for the project team

What was the particular challenge of the project from a UX point of view?
Designing the UX for Dell Peripheral Manager (DPeM) presented a unique challenge, given its capability to provide users with access to a diverse set of features across a wide range of peripherals. The task was to create a seamless and consistent user experience, which requires paying meticulous attention to detail and ensuring an easy-to-follow user flow for managing features across the multitude of peripherals.

What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
A standout moment in the development process was the cohesive experience achieved through peripherals during collaboration calls. The synergy between keyboard collaboration keys and the webcam collaboration widget ensured end users had swift access to diverse collaboration controls. Additionally, collaborating with design teams across different product categories was instrumental in creating a unified product serving as an interface for their software needs, elevating the premium experience of Dell peripherals. The 'aha' moment was witnessing the reduced time for users to access collaboration controls, facilitating a seamless Zoom/MS Teams call experience.

Where do you see yourself and the project in the next five years?
The upcoming iteration of Dell Peripheral Manager marks a pivotal shift towards a cloud-first interface. This transition aims to empower both end users and IT administrators by enabling customization of the end-user experience and enhancing device management capabilities across a global workforce. For end users, this entails the integration of intelligent features within the app, ensuring a more intuitive and effortless user experience.