in House design: Perla Munoz, Tobias Wingard, Peter Kauranen, Henrik Nilsson, Fabrice Estornel. Design agency: Dolmen Design and Innovation
Design Studio / Department
In house design with Collaboration of Dolmen agency
Three questions to the project team
What was the particular challenge of the project from a UX point of view?
The main challenge was to keep the UI simple. One of the key features of our ecosystem is to link products together for them to seamlessly work together. An example of this cooperative system would be if you wanted to use a camera as a sensor to work with your alarm to detect intrusion. We wanted to make sure that this and other similar set-up processes were easy to achieve for our customers, so we had to work to find the best way to activate these interactions without creating a very "techy" interface. We needed to find a user-friendly way to activate all those scenarios without complicating things from an end-user perspective.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
In terms of UI/UX, we knew what we wanted to achieve from the start and we focused on delivering this vision. If there was an a-ha!-moment, it was when we found a way to incorporate a user dashboard in the app to get a quick view of the health of the customer's overall system. We wanted to implement this, but we had some technical difficulties while putting it together due to the different nature of all the devices in the ecosystem. We had to do a bit of head-scratching but ultimately found a way to make it work and it is now a very useful addition for the end user. There was no real "low point" in the process, only the usual setbacks in terms of schedule. It took longer to develop than we would have liked but it was worth it in the end.
Where do you see yourself and the project in the next five years?
This project is very much "alive". We will keep on improving it and add new features, new products, and new complexity which will require more work from us to make sure it stays easy to use for our end users. The system has been built to allow for the continued growth of the ecosystem by adding new product categories, new interactions and new smart functionalities between the different products. This will require some extensive work in the future to ensure that the interface stays clean, functional and very easy to use as the ecosystem and product continues to evolve.