TaskUp

Three questions for the project team

What was the particular challenge of the project from a UX point of view?
Housekeeping dispatchers did not have a tool to coordinate different services across the hospital. They had to rely on manual work and disparate tools to coordinate different services. For housekeepers, they didn't have a way to track their tasks. A particular challenge was creating an online experience for housekeepers to track their tasks that didn't interrupt their offline workflow.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
We learned that while desktop interaction was popular with housekeeper managers and dispatchers, it wasn't as practical when users were on-the-go on mobile and tablets. We quickly pivoted to address this need.

Where do you see yourself and the project in the next five years?
We need to understand and design for the needs of other service lines and extend experiences that are nuanced to their needs and ways of operations. From a design perspective, we want to avoid more clutter as we add on more services. We are exploring moving away from a dashboard interface to a summarized, need-to-know type of interaction model.