Designers
Janeesh Kollissery
Year
2025
Category
Product
Country
United States
Design Studio / Department
UX Team
Three questions to the project team
What was the particular challenge of the project from a UX point of view?
In tackling these UX design challenges, our team faced the complexity of designing a solution with decentralized data, ensuring seamless access and management across distributed systems. We transformed a traditionally manual partner onboarding process into a fully automated system, enhancing efficiency while maintaining a user-friendly experience. Overcoming access to restricted resources required innovative solutions to ensure necessary information was available without compromising security. We prioritized transparency throughout the design, offering users clear visibility into processes and data handling.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
In my journey through the UX design process, one of the key highlights was conducting in-depth stakeholder interviews to grasp the underlying business challenges and objectives. Understanding the users' pain points and the core problems they faced allowed me to create a solution that truly resonated with them. The "aha!" moment came when I presented the final design to the stakeholders, who was not only pleased but also expressed deep appreciation for the work, reaffirming the value of the user-centered approach.
Where do you see yourself and the project in the next five years?
In the next five years, I envision myself continuing to drive innovation and excellence in UX design, with a focus on building comprehensive strategy and analytics dashboards that empower better decision-making. Leveraging the insights gained from stakeholder interviews and user research, I plan to develop a user-friendly shopping portal for selling and managing digital certificates. This platform will not only help the project stand out in the market but also simplify the purchasing process for users, ensuring a seamless experience. By continually refining these solutions, I aim to contribute to the project's growth and success, ensuring it remains at the forefront of the industry.
