Designers
Aahlad Vadrevu, Adam Klaasmeyer, Allison Callan, Annie Gerow, Elizabeth Nguyen, Ella Loh, Felipe Engelmann, Gaston Galvao, Gianna Taylor, Kay Song, Ken Ho, Krunal Odedra, Lan Norwood, Lexi Mitchell, Manuela Santos, MaryKate Mahoney, Natalie Metzger, Pedro Quinones, Prasant Poodipeddi, Steven Granieri, Zachary Jones
Year
2025
Category
Product
Country
United States
Design Studio / Department
HP Digital Services Product Design Team
Three questions to the project team
What was the particular challenge of the project from a UX point of view?
Our primary challenge was creating a unified experience that combined capabilities from several HP products, including HP Anyware, HP Command Center, HP Connect, HP Proactive Insights, and HP Vyopta. Each had its own identity, and we needed a cohesive experience that improved usability while adding theming and responsive design. In a Herculean research effort across 40 studies, we analyzed the products' interactions and visual patterns, all without slowing the production schedule. Like the 'build the plane while you're flying it' analogy, we built the design library in six months and also delivered a robust beta of the Workforce Experience Platform.
What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
Our north star was the creation of a shared design library to unify UX and development teams. While our team’s UX experts have championed this concept for years, it often fell short of adoption. Now we were proving its value within our own organization, not only via improved productivity, but also in how users' opinions of the software would improve with a clean interface and thoughtfully designed user experiences. Direct engagement between our researchers and beta users delivered far deeper insights than the typical relay of information. The more the design library expanded, the faster the design process accelerated. This helped to quickly transform one-off experiences into familiar, high-quality, repeatable patterns across the software.
Where do you see yourself and the project in the next five years?
As HP brings further innovations to this solution, including AI-powered capabilities, our team’s job will be to ensure that the platform remains easy to use, intuitive, and trustworthy for IT teams. While our UX design positively impacts the productivity of IT teams, they’ll leverage the platform capabilities to improve the productivity and IT experience of their companies’ workforce. The platform has already been named by Gartner as a visionary in the Gartner Magic Quadrant for Digital Employee Experience Management Tools 2025 report. Our team is excited to take on the work that will continue our momentum as the platform scales and adapts to customer feedback.
