Pahal || Public Grievance Support System

Nishant K Arya

Pahal is a voice-first civic grievance platform that lets citizens report issues in under 30 seconds using voice, photos, and GPS. It works across kiosks, mobile, and web, providing real-time tracking, QR receipts, and proof-based updates. With CPGRAMS integration and automated escalation, it ensures faster, transparent, and accountable issue resolution. Designed for maximum accessibility, it supports more than 12 Indian languages and low-literacy users through simple, guided flows.