macio GmbH, Rainer Dorau
Three questions to the project team
1. What was the particular challenge of the project from a UX point of view?
In this project, the proven UX components of the predecessor product had to be adopted and combined with the new technical possibilities, such as the large graphic display.
Existing users benefit from a recognition effect, which significantly reduces training and service times. New users, in turn, find very quick access to the system and its operating philosophy.
The analysis of the individual process steps by UX experts from outside the industry ultimately resulted in a concept that focuses on the essential points for the different user groups.
2. What was your personal highlight in the development process? Was there an aha!-moment, was there a low point?
The personal highlight was clearly the first commissioning of a gas burner in the company's own heating system. With the support of the AZL6, even inexperienced users were able to put the burner into operation safely and quickly. During the following sales and customer training sessions this impression was confirmed several times in the aftermath.
The "aha" moment came relatively early in the project, when the various steps of a commissioning process were recorded and analyzed by the UX experts.
Superfluous work steps that used to be an integral part of the project were questioned and could be partially resolved. The result was a coherent UX concept that concentrated on the essential points.
The low point is the waiting time until the customer can finally use the UX concept to its full extent. As a product owner, you already know the future strengths of the product, but you are not yet able to present them to the customer in reality.
3. Where do you see yourself and the project in the next five years?
The project was set up in the agile approach, and the first version of the product is currently going to customers worldwide. In the coming years, further technical features will be added, which will generate a large added value for customers.
The UX concept of the AZL6 will therefore also continue to grow in the coming years and significantly simplify the lives of service technicians and end customers.