Minutes&More

Caroline Schmoll, Tibelia Kurtaran, Timea Kosa-Timar

Minutes&More is a unique bonus program for users of public railways that addresses a common pain point: delays. The goal is to change the perception of delays by offering a reward for arriving late. It allows users to collect points called "Minutes" for every minute of delay. This gives them the power to redeem frustrations and turn them into rewards like free travel time or other perks. Additionally, the program creates awareness for on-time trains, which would have been overlooked due to selective perception.