Designers
Jamie Fong, Suzie Wilson, Jake Nelsen
Year
2026
Category
Product
Country
United States
Design Studio / Department
HTEC Momentum
»Zingtree impressed the jury by making a difficult, often hidden part of customer service easier to manage. The redesign gives non-developer staff clearer control over how complex support processes are created, tested, and improved, while helping customer support agents work more consistently. With reported results including a 92% reduction in agent errors and faster ramp time, it shows a practical way to apply AI where reliability and human judgment still matter.«
UX Design Awards Jury, Autumn 2026
